Sale Support

1. POSITION OVERVIEW The POS Sales Administrator / Merchant Operations Executive will be responsible for managing end-to-end merchant lifecycle administration, contract drafting, and operational coordination between the Sales team, Banking partners, and external partners. This role serves as the central Person in Charge (PIC) to ensure seamless merchant onboarding, system status tracking, compliance enforcement, and ongoing POS operational support.
2. KEY RESPONSIBILITIES
Contract Management & Merchant Lifecycle Support
· Draft, review, and finalize POS service contracts once sales representatives acquire new merchants, following up on the end-to-end lifecycle of merchants within the company.
· Coordinate operational and technical support throughout the merchant lifecycle, including handling requests for terminal replacement, hardware warranty, device maintenance, and paper roll/receipt supply distribution.
Cross-functional Liaison (PIC)
· Act as the primary Point of Contact (PIC) bridging Sales, Alliex, banking partners, and merchants when documentation issues, application discrepancies, or missing files arise.
· Coordinate and collect additional verification documents required by bank partners or Alliex during ongoing merchant POS usage.
System Data Management & Compliance
· Ensure accurate, timely updates and accurate status tracking of all Merchant Clients (MC) on the internal database/system.
· Guide, remind, and supervise the Sales Team to ensure all merchant profiles and application dossiers adhere strictly to company procedures and regulatory compliance.
Reporting & Administrative Operations
· Generate daily/weekly/monthly reports for Sales Representatives and the Line Manager on merchant application progress, contract statuses, and sales performance metrics.
· Prepare ad-hoc administrative and operational reports required by the Sales department.
3. JOB REQUIREMENTS
Experience & Academic Background
· 1 to 3 years of relevant professional experience in Sales Admin, Sales Support, or Operations.
· Educational or working background in Banking, Finance, or Business Administration.
· Prior experience as a Sales Admin / Sales Support in POS terminal providers, Payment Gateways, Merchant Acquiring, or Fintech companies is strongly preferred.
Skills & Competencies
· System & Excel Skills: Proficiency in MS Office (especially MS Excel for reporting and data tracking) and CRM systems.
· Communication & Coordination: Excellent communication skills to act as an effective liaison between Sales, Banks, and Partners.
· Attention to Detail & Compliance: High accuracy in contract verification, document checking, and adherence to procedures.
· Problem Solving: Proactive attitude with strong follow-up skills to resolve profile bottlenecks and support merchant needs.
4. COMPENSATION & BENEFITS
Remuneration Package
· Gross Salary: Up to 14,000,000 VND Gross/month (negotiable based on actual experience and domain background).
· Performance Bonus: Periodic KPI/Performance bonus based on processing speed, accuracy, and team sales targets.
Statutory Benefits & Work Environment
· Social Insurance: Full social, health, and unemployment insurance contributions (BHXH, BHYT, BHTN) compliant with Labor Law.
· Leave & Holidays: Paid annual leave plus statutory public holidays.
· Professional Growth: Professional, fast-paced fintech and banking-partner environment with structured career development opportunities.