Sales Admin - FMCG, F&B

About Andros
At Andros, we don't just create products - we craft fruit-based experiences enjoyed worldwide.
With over 100 years of heritage from the southwest of France, Andros is behind many beloved fruit preparations, dairy products, frozen desserts, and confectioneries.
In Vietnam, we are on an exciting growth journey across E-commerce channels - and we're looking for someone who doesn't just "manage stores", but drives online growth, builds strong platform partnerships, and executes with excellence.
What You'll Do
Provide administrative and operational support to the Modern Trade Sales team to ensure efficient order processing, promotion execution, customer coordination, sales reporting, and smooth daily operations with key accounts.
1. Sales Administration & Order Management
Receive, review, and process purchase orders from MT customers.
Coordinate with Supply Chain, Planning, Warehouse, and Logistics teams to ensure timely order fulfillment and delivery.
Monitor order status and resolve issues related to order processing, stock availability, and delivery schedules.
Maintain accurate sales records and customer databases.
2. Customer & Key Account Support
Act as the main contact point for administrative matters with MT customers.
Support the Sales team in preparing customer documents, contracts, listings, and promotional submissions.
Follow up on customer requests and coordinate internally to ensure timely responses.
Maintain customer master data and account documentation.
3. Promotion & Trade Activities Administration
Support the implementation of promotional programs, product listings, price changes, and in-store activities.
Track promotion execution and collect supporting documents for claims and settlements.
Coordinate with customers and internal departments regarding promotion mechanics and timelines.
4. Sales Reporting & Data Analysis
Prepare regular sales reports, sales performance summaries, and KPI tracking reports.
Consolidate sales forecasts and monitor sales achievement against targets.
Analyze sales data and provide insights to support decision-making.
Ensure accuracy and timeliness of all sales-related reports.
5. Claims & Commercial Administration
Process customer claims related to trade promotions, rebates, discounts, and other commercial agreements.
Verify supporting documents and coordinate with Finance for payment processing.
Track outstanding claims and ensure proper documentation.
6. Cross-functional Coordination
Work closely with Sales, Supply Chain, Finance, Customer Service, and Marketing teams.
Support internal meetings and prepare required documents and presentations.
Participate in process improvement initiatives to enhance sales operations efficiency.
What You Bring
Minimum 2-3 years of experience in Sales Administration, Customer Service, Commercial Operations, or related roles. Experience supporting Modern Trade (MT) customers is preferred.
Proficiency in Microsoft Excel, PowerPoint, and ERP systems (SAP is a plus).
Experience in FMCG, Food & Beverage, or Consumer Goods industries is an advantage.
Why You'll Love Working Here
100% salary and insurance during probation period
15 annual leave days, plus a monthly work-from-home policy
Working hours: [protected info] (Monday to Friday, 1.5-hour lunch break)
Modern workspace with bar counter, pantry, and coffee machine always ready to fuel your day.
Provide laptops for work use