Mô tả công việc
Sales Support
• Prepare and follow up on customer quotations and rate requests.
• Process customer orders and ensure accurate documentation.
• Support the Sales team with administrative and operational tasks.
• Maintain customer records, pricing databases, and sales reports.
• Assist in contract preparation and customer onboarding activities.
Customer Service & Coordination
• Serve as the first point of contact for customer inquiries.
• Provide shipment status updates and service information to customers.
• Coordinate with internal teams to ensure customer requirements are met.
• Support issue resolution and escalate complex matters when necessary.
Logistics & Operations Support
• Coordinate booking requests with operations and logistics teams.
• Monitor shipment progress and communicate delays or exceptions.
• Prepare and review shipping and logistics documentation.
• Liaise with carriers, freight forwarders, and vendors as required.
Reporting & Administration
• Maintain accurate sales and logistics records.
• Generate periodic sales and customer activity reports.
• Ensure compliance with company procedures and documentation requirements.
• Support month-end reporting and administrative activities.
Yêu cầu
Education
• Bachelor's Degree or Diploma in Logistics, Supply Chain Management, Business Administration, Marketing, or related field.
Experience
• 1-3+ years of experience in:
o Sales Administration
o Customer Service
o Logistics Coordination
o Freight Forwarding
o Supply Chain Operations
Skills & Competencies
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• High attention to detail and accuracy.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-focused mindset.
• Problem-solving and coordination skills.
• Good written and verbal English communication.
Quyền lợi
• Competitive salary (negotiable based on experience).
• Opportunity to work for one of Vietnam's largest and leading natural rubber exporters serving customers in more than 70 countries and markets worldwide.
• Professional working environment with exposure to international trade and export operations.
• Annual performance review.
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 09:00 đến 17:00)
9:00 - 17:00 + flexible depending on shipment progress
Thông tin chung
Nơi làm việc
- Hồ Chí Minh: Sala, Phường An Khánh (Thành phố Thủ Đức cũ)