• Prepare quotations and pro forma invoices; record customer purchase orders in the system.
• Handle customer inquiries, provide product and service information, and follow up on outstanding requests.
• Receive and verify customer orders, ensuring accuracy of products, pricing, codes, packing, and labeling in coordination with clients and the sales team.
• Initiate production orders and coordinate with factories and relevant departments to monitor production progress.
• Prepare shipping documents, including Commercial Invoices, Packing Lists, contracts, and other required documentation for shipment.
• Coordinate with the
Purchasing team to check stock availability and arrange estimated time of delivery (ETD).
• Work closely with the Logistics Department to ensure timely and accurate deliveries.
• Coordinate with the Accounting team to issue tax invoices and follow up on overdue payments.
• Prepare weekly sales and shipment reports, including sales commission calculations.
• Maintain and update customer databases, sales records, and related documentation.
• Perform other sales administration and support tasks as assigned by the Manager.