Sales Executive - Chuyên Viên Kinh Doanh

Job Purpose
The Sales Executive is responsible for driving revenue growth by actively managing and expanding the assigned customer portfolio. This role focuses on proactive relationship building, order generation, upselling strategic products, and delivering exceptional customer service. The ideal candidate will seamlessly coordinate with internal departments and utilize corporate systems (SAP) to ensure efficient sales operations.
Key Responsibilities
1. Proactive Sales & Order Management
- Conduct daily proactive calls to assigned customer accounts to secure regular orders and introduce new product lines.
- Execute targeted upselling campaigns; maintain absolute focus on meeting and exceeding assigned sales quotas/KPIs within the managed customer portfolio.
- Process and manage incoming orders received via phone, fax, and email efficiently.
- Achieve deep product knowledge to confidently provide alternative solutions for out-of-stock items, maximizing basket value and driving sales flexibility.
2. Account Management & Customer Experience
- Respond promptly and professionally to all incoming customer inquiries (calls, emails, messages), providing accurate product information, pricing, and directions.
- Send timely sales confirmations, delivery schedules, and notifications regarding out-of-stock items to clients.
- Leverage product expertise to attract potential customers, resolve complaints efficiently, and turn issues into relationship-building opportunities.
- Establish strong, long-term relationships with clients, effectively communicating the organization's value proposition to ensure high retention rates.
3. Operations & Cross-Departmental Coordination
- Accurately record and manage all sales orders, credit notes, and customer data directly within the SAP system.
- Actively communicate and collaborate with internal teams to streamline the supply chain and enhance customer satisfaction:
Purchasing Team: To stay updated on stock levels and inbound shipments.
Finance Team: To track credit limits, payment status, and clear outstanding invoices.
Warehouse/Logistics Team: To monitor order fulfillment and ensure on-time delivery.
Marketing Team: To align on promotions, distribute posters, and push seasonal campaigns.
Job Requirements (Key Performance Indicators - KPIs)
Sales Target: Achieving monthly/quarterly revenue and upselling quotas.
Call Volume: Maintaining the required rate of proactive daily client engagements.
Data Accuracy: Zero-error input for orders and credit notes in SAP.
Customer Satisfaction: Response time and conflict resolution efficiency.