Sales Manager - EBC | Quản Lý Kinh Doanh Phòng - Sư Kiện

JOB SUMMARY
Leads and manages activities related to the sales functions for the property with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on the booking goals of direct reports.
CORE WORK ACTIVITIES
Driving Sales Opportunities to Maximize Revenue
• Conducts targeted account research to determine potential.
• Solicits and qualifies existing and new accounts whose business opportunities meet company criteria.
• Identifies, qualifies and solicits new group business to achieve personal revenue goals, while maintaining brand integrity.
• Understands competitors' strengths and weaknesses, and knows how to sell against them.
• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
• Recommends booking goals for sales team members for the property.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Ensuring Exceptional Customer Service
• Displays leadership in guest hospitality, exemplifies customer service, and creates a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets with guests during pre- and post-convention meetings to obtain feedback on the quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract, and overall satisfaction.
• Executes and supports the company's customer service standards.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Gains understanding of each property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Building Successful Relationships
• Develops and manages relationships with key stakeholders, both internal and external.
• Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers.