Sales Manager (M.I.C.E and Event)

• Be able to manage a budget, and able to achieve the budgeted departmental sales and sales goals.
• Co-ordinate and handle MICE and event enquiries verbally, in writing, and personally with the customer, and follow-up with customer post-event. For example, thank-you letter and comment card form is sent out 24 hours after function, and follow-up call made to solicit further business.
• Meet prospective clients and regular clients for site inspections to show them the hotel rooms and banqueting facilities as required.
• Fully discuss all details of a function with the client in order to ensure the smooth running of a function. Present ideas, expectations and information in a concise, well organized manner.
• Liaise between Sales, and Account managers and customers through the event sales process.
• Be familiar and have knowledge on all departments within the hotel.
• Have knowledge on menu planning and food preparation, and ensure the Head Chef has all Banqueting Menus prior to a function and that any subsequent changes in content or number are reported to him as soon as known.
• Effectively manage events and groups and integrate teams to successfully carry them out.
• Be aware of competitor conference and banqueting facilities and make regular visits to their hotels.
• Be aware of competitor price structure and evaluate our own prices on a quarterly basis.
• Assist the Director of Sales with the compilation of the Banqueting budget and be fully conversant with it.
• Understand group and catering cost forecasting, and be able to manage the hotel inventory.
• Satisfy the objectives of any plans and actions agreed with the Director of Event Management.