Sales Manager Polymer (Plastics) - Homebase (European Company)

MAIN TASKS
• Maintain regular contact and visits with existing and prospective customers to ensure business continuity.
• Record customer, competitor, and market-related information in the CRM system.
• Identify new projects to develop a strong pipeline of opportunities that drive net growth in the sales area, aligned with business objectives; monitor and report on all commercial projects in the region.
• Prepare and follow up on quotations and samples.
• Lead pricing and contract negotiations with customers.
• Offer creative solutions to meet customer needs, such as adjusting delivery schedules, coordinating order campaigns, or combining deliveries per local guidelines.
• Collaborate with Product Management to negotiate price increases, special pricing, or changes in delivery volume for existing orders as necessary.
• Develop and implement strategies for sales growth aligned with the company's objectives for key customer segments.
• Provide customer support, including handling initial complaints and addressing issues.
• Manage goodwill and cash discount reductions as per local policies.
• Serve as the first escalation point for unresolved payment (dunning) issues.
• Prepare and manage the sales budget and forecast.
• Regularly analyze sales performance.
• Participate in regional sales meetings and deliver presentations as requested.