sales manager ( Quản Lý Kinh Doanh )

KEY RESPONSIBILITIES
• Sales Management
- Propose yearly and monthly Sales plan to the Center Director & Head of Sales Force;
- Manage the Sales team of your center and ensure the sales targets are achieved for the center;
- Communication of the sales targets, promotions and pricing to the Sales team;
- Run weekly sales meetings and set objectives for every sales member;
- Monitor the timely follow-up on leads across the end-to-end sales funnel and that the sales team is compliant at updating the leads in the system in a timely manner;
- Monitor renewals and engage with the service team to facilitate the renewal contract conversion;
- Support sales team members with their questions on how to handle exceptions as they arise and help individual to meet their sales objectives
- Report weekly sales performance.
• Sales & Marketing collaboration
- Ensure that all leads for which the sales team is responsible are entered in the system with the right form and the right source is associated to the lead;
- Identify inefficiencies in the coordination between the marketing and the sales team with respect to the management of the leads for each media owner in the marketing team;
- Attend the weekly customer insights meeting to identify the location marketing opportunities.
• Sales & Service alignment
- Collaborate with Service Officers to foster a strong working relationship between the Service Officers and Sales teams to deliver a consistent experience to our customers;
- Partner with the Service teams to ensure synergies are created between sales and service to drive internal revenues and products upselling;
- Facilitate productive communication between Sales and Service teams.