Mô tả công việc
Mô tả Công việc
Engage with customers via phone, email, and social media platforms (such as Facebook).
Listen attentively to their inquiries, concerns, and feedback.
Provide accurate information and personalized assistance to enhance their overall experience.
Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.
Explain the features, benefits, and value propositions of our offerings.
Regularly update and supplement customer information.
Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.
Monitor fees, promptly address complaints, and handle cancellations.
Keep track of customer feedback and report any issues for timely resolution.
Initiate proactive outreach to gather feedback from customers.
Call clients in person when necessary to understand their needs and preferences.
Establish and nurture strong customer relationships.
Continuously monitor customer situations and provide timely advice and support.
Yêu cầu
Yêu Cầu Công Việc
Good English communication skills are an strong advantage. (English level IELTS 5.0 - 6.0 or TOEIC 500)
Basic knowledge of marketing
Proficient computer and internet skills, understanding of social media and e-commerce.
Strong communication skills, fluent, articulate, confident, without stuttering, hesitation, and without a strong local accent.
Creative thinking, good listener, regularly keeping up with social trends and customer psychology.
Due to the nature of night shift work, the ability to manage hours and workload to maintain physical and mental health during night shifts is necessary.
Working Hours: Monday - Friday (from 21:30 to 05:30) and Saturday (online)
Benefits
Monthly KPI bonuses based on performance
Monthly meal and fuel allowance
Dynamic, friendly and professional working environment
Opportunities for training, skill development and long-term career growth
Opportunities to collaborate with teams in both Vietnam and the USA
Annual company trips, team-building activities and internal events
Holiday bonuses and 13th-month salary according to company policy
Full participation in social insurance, health insurance and unemployment insurance (BHXH, BHYT, BHTN) after probation in accordance with Labor Law
Necessary equipment and job-related resources are provided
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Du lịch nước ngoài
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
CLB thể thao
Thông tin chung
Nơi làm việc
- 2C Lam Sơn, Phường 2, Tân Bình, Hồ Chí Minh
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/04/2026
