Sales Operation Executive - Ecommerce

I. Order & Inventory Operations Management
• Lead the day-to-day operations of five official Abbott brand stores on the D2C website, ensuring smooth execution across product management, inventory, order fulfillment, and customer experience.
• Manage and maintain product information on the website, ensuring all product data is accurate, complete, and up to date.
• Monitor and control inventory levels, product availability, and promotional gifts to ensure continuous supply and minimize out-of-stock situations.
• Conduct demand forecasting and collaborate with relevant stakeholders to plan timely stock replenishment.
• Oversee the end-to-end order fulfillment process, from order placement through successful delivery.
• Manage order cancellations and returns, coordinate with relevant stakeholders for resolution, and identify improvement opportunities to enhance operational efficiency.
• Maintain internal order tracking tools and operational reports to ensure visibility and smooth order management.
II. Promotion & Trade Budget Management
• Coordinate with cross-functional teams to execute and manage promotional campaigns on the brand website.
• Set up, monitor, and maintain promotional activities, including vouchers, gifts, discounts, and campaign mechanics.
• Manage voucher spending and trade budget allocation to ensure effective and compliant budget utilization.
• Monitor promotional performance and ensure promotions are executed accurately throughout the campaign lifecycle.
III. Payment, Reconciliation & E-Invoice Management
• Perform payment reconciliation activities, including Cash-on-Delivery (COD) and other payment methods.
• Monitor, investigate, and resolve payment-related discrepancies in collaboration with internal and external stakeholders.
• Manage electronic invoice synchronization and issuance processes, ensuring accuracy and timely resolution of invoice-related issues.
• Prepare and maintain payment, invoicing, and reconciliation reports as required.
IV. Performance Reporting
• Prepare and distribute periodic reports on a daily, weekly, and monthly basis for key stakeholders.
• Identify operational gaps and provide data-driven recommendations to improve business and operational performance.
• Monitor and analyze key business performance metrics, including sales, orders, promotional effectiveness, and product performance.
V. Customer Service & After-Sales Support
• Handle customer inquiries and issues related to orders, delivery, returns, exchanges, and post - purchase concerns.
• Collaborate with internal teams and external partners to ensure timely and effective issue resolution.
• Support initiatives to enhance customer satisfaction and overall online shopping experience.
VI. Others
• Collaborate with internal teams, external partners, and service providers to ensure smooth day-to-day operations of the D2C store.
• Support the resolution of issues related to systems, website operations, order management, and operational processes.