Sales Operation Manager

- Functional area
• Lead the Inside Sales team to meet or exceed sales and gross profit targets, while maintaining high service standards.
• Develop and execute strategies for pricing, forecasting, and budgeting, ensuring alignment with corporate goals.
• Oversee the management of customer information in the ERP system, including data related to Kanban logistics models and customer-specific requirements.
• Actively support B2B customer acquisition and retention, ensuring long-term partnerships and satisfaction.
• Monitor and analyze sales data and customer trends, providing insights to drive decision-making.
• Collaborate with supply chain and logistics teams to optimize service delivery and ensure timely order fulfillment.
• Ensure effective customer complaint management, addressing issues promptly and professionally.
• Promote and enforce compliance with ISO standards and internal global processes.
• Conduct and support training programs focused on negotiation, customer service, and sales strategies.
• Prepare and review sales documents, including contracts, quotations, and certificates (CO-CQ).
• Additional responsibilities as assigned by management.
- Training
• SAP
• Business ethics
• Office Software training
• Fire Practice
• First Aid Training
• ISO 9001 & EHS knowledge ISO9001
• 6S
• Safety
• SPIN
• Basic Fastener Knowledge
• Customer Service Skills
• Sales negotiation skills
• Written communication skills
• Feedback and complaints management
• Time and goal management
- KPI
• Daily Readiness
• Service Degree
• Sales Target Fulfillment
• Gross Profit Target Fulfillment
• Operating Result
• Collection Days