Mô tả công việc
- Functional area
• Lead the Inside Sales team to meet or exceed sales and gross profit targets, while maintaining high service standards.
• Develop and execute strategies for pricing, forecasting, and budgeting, ensuring alignment with corporate goals.
• Oversee the management of customer information in the ERP system, including data related to Kanban logistics models and customer-specific requirements.
• Actively support B2B customer acquisition and retention, ensuring long-term partnerships and satisfaction.
• Monitor and analyze sales data and customer trends, providing insights to drive decision-making.
• Collaborate with supply chain and logistics teams to optimize service delivery and ensure timely order fulfillment.
• Ensure effective customer complaint management, addressing issues promptly and professionally.
• Promote and enforce compliance with ISO standards and internal global processes.
• Conduct and support training programs focused on negotiation, customer service, and sales strategies.
• Prepare and review sales documents, including contracts, quotations, and certificates (CO-CQ).
• Additional responsibilities as assigned by management.
- Training
• SAP
• Business ethics
• Office Software training
• Fire Practice
• First Aid Training
• ISO 9001 & EHS knowledge ISO9001
• 6S
• Safety
• SPIN
• Basic Fastener Knowledge
• Customer Service Skills
• Sales negotiation skills
• Written communication skills
• Feedback and complaints management
• Time and goal management
- KPI
• Daily Readiness
• Service Degree
• Sales Target Fulfillment
• Gross Profit Target Fulfillment
• Operating Result
• Collection Days
Yêu cầu
• Bachelor's degree and at least 4 years of experience in C-Part supply services, logistics, or trading, preferably in a B2B environment.
• Proven expertise in pricing management, sales forecasting, budgeting, and optimizing customer operations.
• Experience in managing customer service for corporate clients, with a strong focus on relationship building and service quality improvement.
• Proficiency in data analysis and ERP/SAP systems, with the ability to translate insights into actionable strategies.
• Knowledge of Kanban logistics and its application in supply chain optimization is preferred.
• Exceptional leadership, communication, and presentation skills, with experience managing cross-functional teams.
• Self-motivated, confident, responsible, and adaptable to high-pressure situations.
• Fluent in English (oral and written), with the ability to engage effectively in an international corporate environment.
• Familiarity with global compliance standards and ISO systems (ISO9001, ISO14001, OHSAS18001).
Quyền lợi
Thưởng
Attractive salary and bonus; 13th salary
Chăm sóc sức khoẻ
Annual Health Check, Private Health Care, Outing trip
Đào tạo
Training
Thông tin khác
NGÀY ĐĂNG
31/12/2024
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Kinh Doanh > Bán Hàng/Phát Triển Kinh Doanh
KỸ NĂNG
Sales Planning, Sales Operation, Sales Management, Operation, Customer Service
LĨNH VỰC
Bán lẻ/Bán sỉ
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
4
QUỐC TỊCH
Không giới hạn
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