Sales & Operation Supervisor

Position Overview
Sales & Operation Supervisor is responsible for driving retail sales performance (50%) while ensuring excellent store operations and compliance (50%) across the local market. This role acts as a bridge between sales growth objectives and operational excellence, ensuring all retail activities are aligned with HQ standards and local market needs.
Key Responsibilities
A. Sales Responsibilities (50%)
Take full ownership of store sales performance
Drive sustainable revenue growth by optimizing sales strategy, product mix, pricing execution, and promotional effectiveness across the store network.
Recruit, train, coach, and motivate the sales team to consistently achieve sales targets and improve productivity.
Monitor daily, weekly, and monthly sales performance, identify gaps promptly, and implement corrective actions in a timely manner.
Work closely with operations to manage inventory turnover and ensure high stock accuracy, minimizing stock shortages, overstock, and sales loss.
Lead and coordinate sales for new store openings, ensuring on-time launch, smooth execution, and strong initial sales performance.
Collaborate with Marketing and HQ to effectively implement campaigns, promotions,
product launches, and EU promotional programs.
B. Operations Responsibilities (50%)
Manage daily retail operations of the store network to ensure smooth and efficient execution.
Conduct regular retail audits to ensure compliance with Karofi standards, SOPs, and brand guidelines.
Monitor inventory levels, stock accuracy, sell-out, and coordinate with relevant teams to avoid stock issues.
Supervise store layout, visual merchandising, and POS materials implementation.
Ensure proper implementation of operational policies, reporting discipline, and internal controls.
Prepare and submit weekly/monthly sales and operations reports to the Vietnam HQ.
Qualifications
Bachelor's degree
Good English communication skills, both written and spoken
Minimum 5 years of management experience in a similar role within Modern Trade (MT)
/ Retail channels.
Proven experience managing or overseeing large retail distribution chains for ITC, Home
Appliances, or Technology products. (For example: Điện Máy XANH, Nguyễn Kim, Media
Mart, HC (Home Center), FPT Shop, Pico, Điện máy Chợ Lớn, và Thế Giới Di Động,
CellphoneS)
Experience working with structured retail systems, performance KPIs, and crossfunctional coordination.
Strong leadership, ownership mindset, and ability to operate independently in an overseas assignment.
Willing to have frequent business travel.