Sales Operations (FMCG)

Mô tả Công việc
Act as the key coordinator between relevant departments (Finance, Booking, Estimation, Logistics, Production) to ensure a smooth end-to-end process from quotation, order placement, contract execution to final delivery.
Handle and monitor all order-related documentation, including contracts, bookings, estimations, product labeling, questionnaires, payment documents, and other customer-specific requirements.
Coordinate and follow up on receivables and payments; work closely with the Finance team to ensure timely cash-in and cash-out processes.
Track and update delivery schedules; follow up and coordinate with stakeholders to resolve any issues arising during order execution.
Support post-sales activities: receive customer feedback, coordinate issue resolution (if any), and ensure the best possible customer experience.