1. Job Summary
- Responsible for maintaining timely and effective operation support to a sales team, unit, or department; but is not limited to all aspects related to regular works so that sales team have more time for field works and develop new business
2. Key Duties & Responsibilities
- Managing the correspondence between Sales Team and their Distributors.
- Supporting the Sales Team and Distributors to link with the operation and back-office team.
- Develop tools for sales
data analyst to support line manager's final decision.
3. Key Activities/ Tasks
3.1 Supervising Operation team to ensure the whole process is handled smoothly by receiving and analyzing inquiries from Sales team / customers (30%):
- Manage ambitious agreed target and share objectives on a monthly, quarterly, and annual basis to achieve KPI's.
- Ensure accurate compilation and related reporting of operational and financial information about the
- Double check sales orders from sales team or customer then coordinate with Sales Admin to
proceed those orders.
- Proactively noticing Sales team of any potential opportunities, potential customers, any problems
likely to affect customer relationship.
- Communicating with customers on Sales team's behalf (shipment status update, dealing with
claims, payment process and other related issues).
3.2. Support for Line Manager (30%):
- Process and analyze statistical data of products to collate key themes and trends, to make full market reports.
- Provide information for forecasting activities.
- Work with Line Manager to evaluate, assess the compliance of sales activities & promotions.
3.3. Support for Sales Team in genera (30%):
- Support sales create new product code, vendor code, and customer code on system.
- Support sales to compose all documents for approval, quotation, contract.
- Support sales to generate data for sales reports.
- Support sales to calculate monthly sales incentives to all sales representatives.
- Support the others works related when sales team are on field.
- Support sales to cross check Distributors commission.
3.4. Other tasks required by direct management and sales team.
• Male/ Female; aged 24 and above.
• Graduated from business college, university, or relevance.
• Working sales experience in FMCGs industry and minimum 03 years of experiences in the same position.
• Good interpersonal skills, ability to effectively manage the relationship with other teams.
• Strong collaborative skills in working with different customer styles.
• Ability to provide sophisticated reporting and interpret complex data.
• Advanced Excel skills including pivot tables, graph design and building detailed formulas.
• Advanced data analytic skills.
• Effective planning and implementation skills.
• Sales skills and customer care.
• Presentation skills.
• Problem-solving skills.
• Skills of analysis, synthesis, and reporting.
• Honest, good attitude, progressive spirit.
• Working independently and under pressure.
• Positive thinking, keen, creative, active and open.
• Passion, enthusiasm in the work and in the assigned plans.
• Professional, proactive and responsible working style at work.
