Sales System and Operation Manager

1. Automation Initiatives & System Integrations
Integrate multiple sources of information - DERP, SAP, DART, CRM for management decision making (Performance Management)
Work on harmonization of data fields & structures to prevent data conflicts.
Evaluate, facilitate development & roll-out of country system request.
Drive User Acceptance Testing & signoffs.
2. Sales operations
Drive operational excellence in the Sales organization through process improvements.
Identify opportunities to add value to the Sales teams by effective use of systems and tools.
Enable SESA Sales teams to leverage new and existing technology solutions and provide guidance and direction to help teams meet their objectives.
Encourage a cultural change in commercial teams to follow agreed procedures/process and to maintain latest information in appropriate format in Global/regional solutions like SAP, DERP, CRM, MDG, M2WN, Barcode program, Analytical & reporting tools etc.
3. CRM Operations
Define CRM governance for countries.
Manage access, permission and authorization for SESA.
Ensure all required functional users have the roles assigned as agreed with the country Leadership.
Facilitate trouble shooting & handholding of CRM users - all functions.
Prepare business case for new developments & issues using Jira with regular tracking & enrichment.
Consolidate country specific change requests for alignment at BU and represent BU business case at Global forums for sign-off by all BUs using Confluence
Work closely with the country CRM manager in conducting the UAT and managing the Go Live
Work closely with the country CRM Manager on ensuring 100% usage for CRM for projects and case management
Monitor the pipeline, prospects and key accounts management in CRM for each country along with the respective CRM Managers.
Represent SESA in global design of SFA App and roll out in SESA
4. MSSS-BPL
Co-create MSSS GPO priorities & roadmap
Input on process challenges & opportunities.
Partner in process stabilization & improvement.
Sustain & continuously develop.
Support MSSS IM budgeting cycle
Maintain BU's Master Data change approver list.
Coordinate with country Process Coach.
Step-change improvements in Master Data quality (customer, product, price) - data fields harmonization & golden fields updates.
5. CoE Alignment
Partner with Global Process Owners and IM teams for strategic alignment of BU objectives
Act as a communications advisor within SESA region to ensure alignment with regional objectives
Drive the adoption of data-driven enablement & sales readiness solutions that enable the country sales team to achieve their goals
Assess business needs and align training activities as well as define a learning strategy to achieve business objectives and establish a learning organization