1. Sales performance management
- Review the sales objectives for the month and set individual objectives for each EC to meet the center target respecting commercial ground rules.
- Review the previous sales team performance, identify areas of improvement, and prepare an action plan to improve sales effectiveness.
- Consistently review and evaluate the conversion performance of the all the channels, activities/events, and sales team members.
- Ensure accurate and timely information updates from the sales team in the organization's system.
- Prepare a daily/weekly report for the Country
Sales Manager on the sales situation in the center and revise the action plan to ensure that milestones and targets are met.
- Contribute to the sales of the school by offering prospect presentations during the month.
- Ensure that the defined show distribution ground rules are respected in the school.
2. Sales team skills development and management
- Monitor the sales team member performance through data analysis and observations and identify areas of improvement.
- Regularly conduct on-the-job training and coaching sessions tailored for each sales team member.
- Conduct a feedback session with each sales team member monthly.
- Manage the registration and completion of the assigned training courses on the sales training platform for the new sales team members.
- Manage and evaluate on a frequent basis (monthly/quarterly) the performance of the sales team in line with HR policies and procedures.
- Manage the schedule of the sales team members in a fair and balanced way.
3. Cross-departmental collaboration
- Work with the School Academic Supervisor to align on the monthly center's activities for prospect and referrals, ensuring parent/student relationship management and retention efforts
- Drive school's recruitment effort to build a competent team to deliver high sales performance
- Collaborate with the Marketing team to update on supply conversion and feedback on booking effectiveness.
- Share market insights specific to the location, audience demographics and product reception with Country Sales Manager and the Marketing team on a regular basis.