Salesforce Administrator & Architect

ABOUT US
Tsarsi Vietnam is a US-invested enterprise that specializes in delivering human resource solutions and highly specialized technical services-encompassing Estimating, Drafting, IT, and Sourcing-to top-tier partners across the North American and Australian markets. Situated in District 1, Ho Chi Minh City, Tsarsi provides a dynamic, international workplace, enabling young professionals to engage directly with real-world projects that meet global standards. We are deeply committed to empowering our talented workforce through comprehensive training programs, experienced mentorship, and a clear career progression, building a solid foundation for you to confidently advance your career in a multinational setting.
ROLES & RESPONSIBILITIES
(THE SPECIFIC TASKS THAT THE EMPLOYEE HAS TO DO HIM- OR HERSELF)
• CRM Strategy & Architecture:
⚬ Serve as the primary platform owner, designing scalable Salesforce architecture and strategy for two distinct business lines (PowerPusher & Superior Decks & Rails).
⚬ Evaluate business requests, act as a strategic advisor to recommend optimal solutions rather than just executing tickets, and establish system governance standards.
⚬ Proactively identify technical debt, simplify complex processes, and implement Salesforce release updates.
• Hands-On Administration & Flow Automation:
⚬ Manage day-to-day platform administration, including security/access (Roles, Profiles, Permission Sets), custom objects, fields, validation rules, and page layouts.
⚬ Build, maintain, and optimize complex Salesforce Flows to automate business processes and minimize manual workload.
⚬ Oversee release management, deployments, sandbox environments, and platform troubleshooting.
• Sales & Marketing Alignment:
⚬ Optimize the end-to-end customer lifecycle: lead routing, qualification, campaign attribution, and Sales-to-Marketing handoffs.
⚬ Streamline operational workflows to reduce administrative burden and boost team productivity.
• Data Governance & Integrations:
⚬ Maintain high data quality through duplicate management, data cleansing, validation rules, and access controls.
⚬ Monitor platform health and troubleshoot integrations with external systems (e.g., ERP, website, analytics).
• Analytics & Business Visibility:
⚬ Design and maintain accurate Salesforce reports and dashboards tracking core KPIs (lead volume, pipeline, win rates, campaign performance, and revenue).
⚬ Standardize data definitions across teams to support leadership decision-making.
• User Adoption & Enablement:
⚬ Conduct onboarding and ongoing training sessions for Sales, Marketing, and operational teams.
⚬ Create clear user documentation, monitor user adoption, and continuously refine user experience.