Top 3 Reasons To Join Us
Effective Personal & Professional Development
Onsite Opportunity to the Netherlands
ATTRACTIVE SALARY & Relaxing Working Environment
The Job
Business Analysis & Solutioning:
- Analyze business needs, challenge assumptions, and identify opportunities for process improvement.
- Elicit, analyze, and document business requirements (BRD, FRD, user stories, acceptance criteria).
- Proactively question, validate, and refine requirements to ensure completeness, consistency, and business value.
- Translate business requirements into functional specifications aligned with Salesforce capabilities.
- Collaborate with technical teams to design effective and scalable Salesforce-based solutions.
- Ensuring requirements are clear, consistent, feasible, and aligned with business goals.
- Identify and recommend improvements to business processes and system usage.
Stakeholder Collaboration:
- Act as a trusted sparring partner to stakeholders by providing insights, asking critical questions, and constructively challenging ideas.
- Work closely with client-side Product Owner to refine requirements, priorities, and product direction.
- Maintain regular and proactive communication to ensure alignment and transparency.
- Facilitate workshops, requirement discussions, and clarification sessions.
- Support stakeholders in decision-making by providing clear analysis and actionable recommendations.
Agile Delivery & Product Support:
- Participating in Agile ceremonies (Sprint Planning, Daily Meetings, Retrospectives).
- Support backlog management and prioritization in collaboration with Product Owner.
- Assist in UAT planning, execution, and validation.
- Ensure delivered solutions meet business expectations and acceptance criteria.
- Ensure all requirements are well-defined, unambiguous, and ready before development starts.
Salesforce & Data-Oriented Work:
- Work with Salesforce platform (Sales Cloud/ Service Cloud) to support business processes.
- Collaborate with technical teams to define objects, workflows, and configurations.
- Support reporting, dashboards, and data-driven insights for business decision-making.
- Ensure data accuracy, consistency, and usability across systems.
Cross-functional Collaboration:
- Act as a bridge between business stakeholders, Product Owner, and development team.
- Ensure smooth communication and shared understanding across teams.
- Provide clarification and support to developers and QC when needed.
- Support end users through guidance or training when required.
Your Skills and Experience
CORE REQUIREMENTS
Experience & Knowledge:
- Bachelor's degree in Information Technology, Business, or related field.
- Salesforce certifications (Salesforce Administrator, Salesforce Business Analyst, or other relevant certifications ...) are a plus.
- 2-4 years of experience as a BA (preferably in CRM or Salesforce projects).
- Strong understanding of business analysis practices and requirement documentation.
- Experience working in Agile/ Scrum environments.
- Ability to analyze business problems, challenge assumptions, and propose effective solutions.
Salesforce & Technical Skills:
- Basic to intermediate understanding of Salesforce platform (Sales Cloud/ Service Cloud preferred).
- Familiarity with CRM processes and customer lifecycle management.
- Understanding of data structures, reporting, or data analysis.
- Knowledge of SQL or reporting tools is a plus.
- Understanding of Salesforce objects, fields, workflows, or basic automation.
- Ability to understand Salesforce capabilities and limitations when analyzing requirements.
- Ability to use AI tools to support research, requirement analysis, and documentation.
Communication & Collaboration:
- Strong English communication skills (spoken and written)
- Ability to work closely with stakeholders and Product Owners, including discussing, clarifying, and challenging requirements when needed.
- Strong facilitation and stakeholder management skills.
- Ability to present ideas clearly to both technical and non-technical audiences.
- Experience facilitating workshops, requirement discussions, or stakeholder alignment sessions.
- Strong analytical and problem-solving mindset.
- Proactive, ownership-driven, and result-oriented.
- Ability to challenge assumptions, validate ideas, and propose practical solutions.
- Comfortable working in a collaborative and fast-paced environment.
- Continuous learning mindset, especially in CRM and emerging technologies.
- Confident in expressing opinions and constructively challenging others.
WHAT WE EXPECT FROM YOU
- Strong analytical and problem-solving mindset.
- Proactive, ownership-driven, and result-oriented.
- Ability to challenge assumptions, validate ideas, and propose practical solutions.
- Comfortable working in a collaborative and fast-paced environment.
- Continuous learning mindset, especially in CRM and emerging technologies.
- Confident in expressing opinions and constructively challenging others.
Why You'll Love Working Here
- A collaborative, modern and creative environment.
- Supportive working equipment (laptop, monitor, keyboard, etc.)
- Flexible working hours and a friendly, open culture.
- Attractive and competitive salary with 13th-month bonus.
- Premium annual health check-up.
- Gifts and allowances for special occasions: Wedding, newborn babies, Women's Day, Children's Day; Mid-Autumn Children's Festival; and Men's Day, and monthly birthday celebrations.
- We respect your time off: 12 days of annual leave, Christmas Day Leave, plus 3 additional leave days for every 5-year milestone.
- Annual Performance Review and clear growth opportunities.
- Company trip, teambuilding and internal engagement events.
- Onsite opportunities to The Netherlands.
- Fully stocked pantry and indoor entertainment area.
