Salesforce Developer - AI Solution Engineer

WHAT WE'RE LOOKING FOR
Essential
• Hands-on experience with Salesforce platform development - including Flows, Apex, and Lightning Web Components
• Practical experience with Salesforce Agentforce, Einstein AI, or comparable conversational/generative AI development platforms
• Strong understanding of API integration patterns and the ability to connect AI agents to third-party systems and data sources
• Experience working with LLM APIs and orchestration (e.g. Anthropic Claude API, Azure OpenAI / Microsoft Copilot Studio) or a strong willingness to develop this expertise quickly
• Understanding of prompt engineering principles, including techniques for grounding, guardrails, and output quality
• Demonstrated ability to translate business requirements from non-technical stakeholders into working technical solutions
• Experience working in customer service, support, or ITSM environments - understanding the workflow context your solutions will operate in
• Clear and confident communicator in English, able to collaborate effectively across time zones and cultures
Desirable
• Experience with RAG (Retrieval-Augmented Generation) patterns or knowledge-grounded AI architectures
• Familiarity with multi-agent or multi-model architectures - orchestrating workflows across different AI providers
• Experience with JavaScript (relevant to Lightning Web Components and integration scripting)
• Understanding of data privacy and AI governance considerations, particularly in multi-region operations
• Interest in or exposure to automotive, DMS, or SaaS B2B software environments
• Experience within a global delivery model, ideally collaborating with teams in the UK or Europe
Salesforce certifications (e.g. Platform Developer I/II, Agentforce Specialist, Service Cloud Consultant)
WHAT SUCCESS LOOKS LIKE
In your first 90 days, you will have:
• Developed a deep understanding of the CE function, its strategic goals, and the current Agentforce/Kara deployment
• Identified and scoped your first high-value automation or AI improvement, with a clear delivery plan agreed with CE leadership
• Established strong working relationships with your key stakeholders across CE and the wider Keyloop AI community
Ongoing measures of success include:
• Demonstrable progression of Kara's agent capabilities across key CE use cases
• Measurable reduction in manual handling time, case volumes, or cost-to-serve attributable to AI deployments
• High adoption of AI tools by CE agents and positive feedback from both agents and customers
On-time, high-quality delivery of agreed development work with clear documentation
Why join us?
We're on a journey to become market leaders in our space - and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We're committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles - not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn't require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.