Scrum Master mid-level

Who Are We

Hansen Technologies is a leading global provider of software and services that enable organisations to transform customer experiences and streamline critical business processes. With a rich history of innovation and a footprint that spans over 80 countries, Hansen empowers utilities, energy, and communications companies to thrive in an ever-evolving digital landscape. Our commitment to excellence, customer focus, and collaborative culture makes Hansen a place where passionate professionals can make a meaningful impact, drive real change, and help shape the future of industries worldwide.

We are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and is committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners, and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodation during the recruitment process, please let us know.

Why This Role Matters

Facilitate. Enable. Elevate.

As a Scrum Master within our CIS‐HU business unit, you will enable a high‐performing cross‐functional team to deliver meaningful value consistently and predictably. Your work directly influences how effectively our teams collaborate, solve problems, and deliver high‐quality software used by energy and utilities organisations globally.

This role is essential in ensuring teams follow Agile delivery practices, maintain transparent workflows, and continuously improve. By coaching team members, removing impediments, and partnering closely with the Product Owner, you will help shape both delivery outcomes and team culture. Your impact will extend across the squad - enabling effective delivery, driving improvement, and supporting our mission to deliver high‐quality software to customers who rely on our systems to deliver essential services every day.

What You'll Do

• Facilitate Scrum ceremonies including Sprint Planning, Daily Stand‐ups, Sprint Reviews, and Retrospectives.
• Support the team in defining Sprint commitments, managing the Sprint backlog, and keeping delivery on track.
• Partner with the Product Owner to ensure a well‐refined and prioritised product backlog.
• Remove blockers, escalate risks, and support cross‐team dependency management.
• Promote Agile principles, psychological safety, transparency, and continuous improvement within the squad.
• Enable delivery tracking and transparency using Jira and agreed SDLC processes.
• Use Agile metrics (velocity, cycle time, predictability) to support delivery insights and improvements.
• Foster effective communication between team members, stakeholders, and the Product Owner.

What You Bring

• Strong facilitation, coordination, and system thinking that support effective Agile delivery.
• Confidence in working with cross‐functional teams and stakeholders to maintain alignment.
• A solid understanding of Agile and Scrum practices and the ability to guide teams in day‐to‐day application.
• Excellent communication skills with the ability to encourage participation and clarity across teams.
• Strong conflict‐resolution and problem‐solving abilities, promoting team cohesion.
• A proactive mindset - able to identify risks early, resolve impediments, and ensure continuous delivery
• Ability to use data and metrics to support informed decisions and team alignment.

Preferred skills

• Experience supporting distributed or global teams.
• Familiarity with additional Agile frameworks such as Kanban, SAFe, or Lean‐Agile.
• Experience with Agile coaching or mentoring.
• Experience reporting delivery metrics for continuous improvement.
• Knowledge of SDLC standards, Jira, Confluence, Jenkins, or similar tools.
• Experience or interest in the energy and utilities sector (e.g., MSATS, MDMS, CRM systems).

Benefits and Perks

Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.

• Competitive Market Rate Salary - full salary (including SI contribution) during the probation period and 13th-month salary
• Twice yearly salary review
• Full participation in the annual Hansen Profit Share Program
• Great Leave Options - including 12 days annual leave during Year 1, increasing to 15 days annual leave and 12 days paid sick leave per year).
• Premium healthcare for employee and dependents (spouse and {all} children and support for parents). Also, free comprehensive annual check-up for employees.
• High-speed Internet credit: VND 5,5million/year
• Wellness benefit: VND 2million annually for fitness package/devices
• Free lunch, snacks, and drink in our new modern offices, which have a cool open atmosphere with an outdoor cafe, bar, and recreation area in District 2 - including free scooter parking
• Continuous Learning and Development, including personalised Udemy - online content platform.
• Reward and Recognition - Company sponsored trips and events, tenure milestones and global recognition program.
• New, modern developer laptop, 2 large monitors, and headset.
• An international work environment, highly skilled colleagues to learn from both locally and globally where you can develop your IT career and English skills.