- To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals
- To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics
Business Development teams, including pricing decisions.
- To monitor competition by gathering current marketplace information on pricing + products
- To report customer feedback to the CCL team, supporting resolutions as required
- To align with CCL colleagues when onboarding new customers
- To maintain + update the most relevant customer information in internal systems
- To regularly review customer portfolios with the CCL Managers + team
- To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL