sea logistics Customer Care specialist, international supply chain (02 positions)CÔNG TY LOGISTICS ĐA QUỐC GIA KUEHNE + NAGEL GROUP

Work location: 19th floor, No. 9 - Dao Duy Anh Street, Dong Da, Hanoi.

Work hour: 8:00 - 17:00, from Monday to Friday, one Saturday morning per month



* Job description:

You will support customers by providing helpful information, answering questions, + responding to complaints.

Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.



Your tasks and responsibilities:

• To qualify + enter customer orders into the operational execution process.

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.

• To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.

• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.

• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.

• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.

• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

• To create, review + refine customer reports.

• To ensure delivery against all financial targets + strategic objectives across ISC.