Security Manager

REPORTING LINES
Direct report- General Director / Operations Manager
RESPONSIBILITIES-GENERAL
To direct, control and co-ordinate overall activities of the outside security firms.
To co-ordinate the Security of the Hotel Academy School as a whole, taking into consideration liaison with the outside security firms.
Responsible for the entire operation of security including parking lots.
Conform to and enforce policies, procedures, rules, and regulations as laid down by the Hotel Academy School in order to achieve the highest levels of uniformity and guest service.
Performs special duties as required by GD.
Maintain a logbook incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
Prepare various monthly reports as required by Management of the Hotel Academy School
Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Security as a whole, explaining new directions and policies and procedures at the same time.
Be aware of the Security policies and procedures of the Hotel Academy School, and ensure that at all times in all areas of the Hotel Academy School that they are being strictly adhered to.
Be aware of the Fire and Emergency procedures, and the Security guards (security firms, hotel security guards) responsibility in an emergency.
To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Property
Through close supervision recommend improvements and changes to the operation of the Security, especially concerning creating better service standards, increasing revenue and reducing costs.
To cooperate with police (Fire Department, Immigration, Police Station, Police and Military...).