Security Supervisor

REPORTING LINES
Direct report- Security Manager / Operations Manager
RESPONSIBILITIES-GENERAL
To coordinate the Security of the Hotel Academy School as a whole, taking into consideration liaison with the outside security firm.
Responsible for maintaining the highest level of Security within the Hotel Academy School at all time whilst on duty. (Refer Organization Chart)
Conform to and enforce policies and procedures & rules and regulations as laid down by Hotel Academy School in order to achieve the highest levels of uniformity and guest service.
Performs special duties as required by the Security Manager or Senior Assistant Manager Security.
Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
To attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new direction and policies and procedures at the same time.
To be aware of the Security policies and procedures of the hotel, and ensure that at all times in all area of the Hotel that they are being strictly adhered to.
To be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.
To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests
Have a good relationship with all colleagues.
Be understanding, supportive, encouraging and helpful to all.
Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis.
Participate in providing and receiving constructive criticism with regards to the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.