Security Supervisor

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
PURPOSE OF THE ROLE The Security Supervisor is responsible for assisting the Security Management team in ensuring the safety, security, and protection of guests, employees, assets, and resort property.
The role requires constant vigilance, strong leadership, operational discipline, and full compliance with Rixos standards, local regulations, and ISO Integrated Management Systems.
Key Responsibilities
Security Operations &
• Supervision
Supervise day-to-day security operations across all assigned areas of the resort
Ensure continuous monitoring of hotel premises, including public areas, back-of-house, staff entrances, and CCTV operations
Control access of contractors, suppliers, and visitors; issue and monitor visitor passes
Supervise tanker operations and ensure proper registration and compliance
Ensure Lost &
Found items are correctly recorded, stored, and managed
Conduct frequent patrols and inspections of all security posts
Incident Management &
Reporting
Maintain detailed and accurate incident, accident, and security reports
Escalate all security-related matters to the Assistant Security Manager / Security Manager in a timely manner
Review Security Logbook, Duty Manager / Night Manager reports daily and take corrective actions where required
Preserve crime scenes and evidence in accordance with procedures
Emergency Preparedness &
Fire Safety
Ensure full readiness for all emergency situations (fire, evacuation, medical, security threats)
Conduct regular fire drills, emergency simulations, and live training exercises
Coordinate closely with Engineering for preventive maintenance of all safety and fire-fighting equipment
Maintain and regularly update the Emergency Procedures Manual
Team Leadership &
Training
Conduct daily briefings and shift handovers with the Security team
Train new joiners and existing staff on:
Resort security regulations
Fire prevention and safety procedures
Emergency response and crisis management
Basic firefighting and life-saving techniques
Report writing and professional conduct
Monitor grooming standards, discipline, and performance of the Security team
Coordination &
• Stakeholder Management
Liaise with resort management, department heads, and employees on security matters
Coordinate with local authorities, law enforcement, and Fire &
• Safety departments when required
Ensure security coverage is planned and adequate for all events, activities, and VIP movements
Compliance, Records &
• Confidentiality
Maintain strict confidentiality of all security records, reports, and sensitive information
Ensure all staff comply with resort policies, SOPs, and operational standards
Maintain documentation related to keys, access cards, and security systems
Monitor staff attendance, leave, and public holiday balances
Qualifications
Education
University Degree or equivalent qualification
Experience
Minimum 2 years'
experience in a similar Security Supervisor role within a 5-star hotel or resort
Pre-opening or large-scale resort experience is an advantage
Skills &
Competencies:
Strong leadership and team supervision skills
Good computer literacy and report-writing ability
Excellent communication and interpersonal skills
High integrity, discipline, and crisis-management capability
Ability to work under pressure and respond effectively in emergencies
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.