** Job Summary:
The Senior
Account Executive - Client Service plays a crucial role in managing client relationships, ensuring project success, and delivering seamless communication between clients and internal teams. This role emphasizes strategic account management, compliance, and exceptional client service within the POSM (Point-of-Sale Materials) domain.
You will be responsible, when client contact is needed, to providing a professional working relationship with client. And ultimately ensuring that a first class communication and service are delivered. You will represent Tag in the eyes of the client, and deliver the service adhered to account KPI's on a daily basis.
In conjunction with the
Account Manager and Operation team, you will have to ensure that the most appropriate supplier is selected, best costings and time-scales for each job are set and that benchmarking is accurate.
While procurement execution is not a direct responsibility, knowledge of end-to-end procurement and execution processes is essential to provide informed guidance and strategic oversight.
** Position Responsibilities:
1. Client Management
• Serve as the main point of contact for client, ensuring high levels of satisfaction and engagement.
• Foster strong partnerships through proactive communication, updates, and strategic recommendations.
• Understand client business objectives and translate them into actionable plans.
• Act as a brand steward, ensuring all deliverables align with client goals and brand guidelines.
2. Project Planning and Execution
• Receiving Orders and reporting project progress; providing quality oversight,
• Communicate with stakeholders for RFQ, sample, schedule, quality, engineering, logistic etc.
• To work closely with client and Tag internal teams ensuring the briefs and requirements are fully understood and the whole process is conducted to deadline.
• Provide technical input and advice on projects as required.
• Implements and uses management information systems.
• Manage WIP and P/L report to manager by weekly base.
3. Compliance and Finance
• Responsible for preparing accurate quotations before submission to the client.
• Ensure the most competitive costs are achieved for each project.
• Adhere to best practice procedures and documentation requirements throughout the project lifecycle.
• Identify cost-saving opportunities and share recommendations with the team.
• Oversee invoice collection and reconciliation processes to ensure timely payments.
• Submit timely and accurate data to account administration for immediate key-in.
4. Internal Coordination and Knowledge Sharing
• Liaise with internal teams, including operations, creative, and logistics, to ensure alignment on client deliverables.
• Share insights from the client to internal stakeholders to continuously improve processes and outputs.
• Leverage the RACI model to ensure clear accountability and responsibility across all stages of the project lifecycle.
5. Continuous Improvement
• Gather post-project feedback to refine processes and enhance client satisfaction.
• Stay updated on industry trends, innovations, and best practices to provide forward-thinking solutions to clients.
• Participate in regular team reviews and contribute to process optimization efforts.
• 3+ years of experience in account management, client service, or a related role.
• Fluency in English is required.
• Proficiency in project management tools and reporting systems is preferred.
• Knowledge of POSM production and procurement processes, including materials such as paper, wood, acrylic, and metal.
• Familiarity with brand and retail operations, ensuring deliverables meet client standards.
• Proven ability to manage client relationships and deliver exceptional service.
• Strong interpersonal and communication skills, with the ability to engage with stakeholders at all levels.
• Strategic thinking and problem-solving skills, with a focus on delivering client-centric solutions.
• Experience managing complex, multi-stakeholder projects with tight timelines.
• Strong organizational skills, with attention to detail and the ability to prioritize effectively.
• Financial acumen to manage budgets and track project profitability.
• Expertise in preparing accurate quotations and achieving competitive project costs.
• Strong knowledge of cost-saving strategies and financial reconciliation processes.