Senior Admissions Officer (Korean & English Fluent)

Purpose of Role
Admissions to our schools are a complex and involved process. We pride ourselves on providing personalized attention to each family and their individual hopes for their children. Every enquiry and visit is the future of our school. The Admissions Officer is a crucial role with a range of internal and external customers to deal with. Attention to detail and excellent administration skills are a must as is the highest level of professionalism in order to support the Admissions and Marketing strategy for driving attraction, recruitment and retention of students at ISP Vietnam.
Key responsibilities
• Actively recruit new students (especially Korean and expat) from various sources including feeder schools, business associations, expat communities and from attending international schools fairs, education fairs etc. (may include evenings or weekends)
• Together with the Manager and the Admission team members be responsible for enrollment KPI of the schools e.g. enrolment number, conversion, retention.
• Act as first and continual point of contact for expat prospective families from enquiry through to the enrolment of new students at the school; Maintain a positive and professional relationship with the expat families during their enrolment at the school
• Organize and conduct visits for expat prospective parents, ensuring the maintenance of high-quality customer care at all times;
• Follow best practice Admissions procedure and engage on-going development and training;
• Together with the schools and Admissions Manager, review and provide feedback to MKT on regular basis on effectiveness of MKT activities
• Effectively participate in initiatives to drive student recruitment and enrolment opportunities
• Liaise and build positive relationships with all stakeholders.
Provide first and continual point of contact from enquiry to enrolment for expat students and families:
• Responsible for fielding, filtering, and effectively responding to enquiries, received via telephone, email, social media, and in person;
• Provide information and advice to expat applicants on Admissions from first enquiry through to enrolment;
• Work diligently in a team approach towards set student number targets;
• Undertake regular and timely follow-up to all enquiries, visits and applications to meet minimum response times;
Visit management:
• Taking a client service role, be customer focused and 'front of house' and represent the school to potential or existing parents, their representatives or agents;
• Plan in depth for each visiting family and organize relevant and informative school tours, inviting and meeting with key staff as appropriate;
• Respond rapidly to drop-in requests for visits;
• Ensure up to date product knowledge, by continually reviewing and seeking out information on the school and its offer.
Follow best practice in the Admissions process:
• Follow Admissions standardized procedures and contribute to the effective development of best practice in terms of operation and delivery;
• Effectively deliver school key messages and promises, and ensure these are consistently communicated to potential or existing parents;
• Keep up to date with market intelligence and report on the competitor landscape;
• Ensure all Admissions meeting areas and tour routes are delivering a high-quality experience in line with ISP standards.
Admissions recording and reporting:
• Record accurate and timely information relating to school Admissions (enquiries/visits/applications/app withdrawal/starters and leavers) on the school admission system, and other systems as may be required to ensure completeness of data;
• Maintain your own records to report effectively to the Admissions Manager for each enquiry and record timely follow-up actions;
• Assist in producing reports as required.
Communication and customer service:
• Build and develop strong and positive relations with Academic and Admissions staff;
• Develop parent liaison and relationships ensuring that word of mouth comments are positive;
• Positively represent the school at all times;
• Provide focused and high quality of customer care at all times.