Senior Air Cargo Reservation & Customer Services

Mô tả Công việc
(This position will work for Air Cargo sector- GSA/GSSA for many Airlines at Danang Market.
Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline's principles to arrange suitable space and Manage and fulfill Allotment space.
Tracing flight/shipment information and response to customers; processing and responding to customer claims.
Achieve budget tonnage and budget revenue set per year.
Response quickly and timely on Principle request; perform strictly in line with Principle' guideline.
Assist in sales activities, coordinating with internal and external stakeholders, and contributing to the development and implementation of sales strategies to support revenue growth and customer acquisition.
Coordinate with Cargo Manager for overall managing on allocation, space allocated to agents (GCAs & Local), guidance on space utilization & flight load planning
Support sales activities (both outdoor & indoor) to agents for cargo to fill up flights. Close working with Cargo Manager for proper Pricing scheme to ensure Revenue & Profit are achieved.
Monitor space availability ex hub for sales orientation.
Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
Perform other duties as assigned.
Working location: 350 Nguyen Van Linh, Thac Giang, Thanh Khe, Da Nang.