Senior Application Engineer cum Site Engineer

I. Company Overview:
With 30+ years of development, Toan Thang Engineering Corp (TTE) is a leading engineering solutions provider in Vietnam. We specialize in supplying valves, pumps, compressors, mechanical seals, and rotating equipment to the Oil & Gas, Petrochemical, Power, and Heavy Industry sectors.
As the exclusive representative of global brands such as Emerson, Flowserve, we combine world-class technology with local expertise through our 2 offices and 3 service workshops across Vietnam.
II. Position Overview:
This position is responsible for managing and developing lifecycle services for valves and related equipment, while also directly participating in site surveys, diagnostics, and technical support, with the objectives to:
• Optimize the performance, reliability, and safety of valve systems.
• Develop service, spare parts, and long-term maintenance revenue.
• Build sustainable technical and service-based relationships with customers.
III. Key Responsibilities:
1. Application Engineer
• Understanding the companies' products, selecting, offering suitable equipment with customer's requirement. Providing datasheet, detailed drawings, and performing technical clarification.
• Directly working with the suppliers on the technical requirements of the product.
• Reviewing and checking the drawings, technical parameters, categorizing equipment provided by the Firms and the ones purchased outside.
• Being responsible for technical consultancy when participating in making quotations and contracts.
• Training other Application engineers in techniques (if needed).
• Tracking and participating in contract performance for technical support promptly.
• Tracking order and delivery processes of suppliers.
• Checking the products' quality before shipping to customers.
• Being in charge of drafting and compiling technical documents as required in the bid proposals.
• Analyzing the drawings, categorizing equipment provided by the Principals or Supplier.
• Searching and suggesting technical specifications to the supervisors to be able to choose a reputable, qualified supplier with the best price.
• Supporting customers in installing, repairing products and spare parts provided by Toan Thang.
• Supporting Sales Department in collecting technical information from customers.
• Supporting in evaluating equipment prices and proposals for choosing equipment so that can ensure the prices will not exceed the proposed range.
2. Site Engineer
• Survey to build an Installation base for all products that the Company distributes at the northern.
• Report relevant information on equipment status at customer's sites, competitor information, study technical issues and give prompt feedback to related people as Sales, Site Engineer Leader...
• Study customers' demand on spare parts procurement, maintenance, shut-down & turn-around plan.
• Support sales department (including new sales & aftermarket sales) with related works to field survey activities (including before and after sales).
• Cooperate with workshop in implementing technical services for valves as maintenance, install, commissioning ...
• Consult, introduce to customers the products and technical services that the Company provides.
• Feedback, update to the sales department on the customers' organization chart and contact persons (if any).
• Performing other tasks of the Hanoi office designated by Line manager.
3. Other tasks:
• Performing other tasks as requested by the Company.
• Supporting in the projects and trainings appropriate to the workload and technicality.
• Attending classes / training courses organized by the Company / Principals, being willing to sign training contracts with the working period committed which is regulated in the Company's regulations when participating in the training courses.