Senior Business Process Management Executive

• Conduct research and analyze data to develop knowledge of internal processes/procedures, find out issues/ un-efficient procedures
• Document current state of processes, propose ideal end goals, and develop new processes to streamline operations and improve customer service
• Build document and improve company's SOPs, WIs (Work Instructions)
• Facilitate change management activities to ensure smooth implementation of process improvements
• Recommend and work with IT department to implement new equipment purchases/ tools to increase productivity/customer satisfaction
• Develop training programs and materials to educate employees on new processes and ensure their successful adoption
• Monitor and address resistance to change, providing guidance and support to individuals and teams affected by process changes
• Establish key performance indicators (KPIs) to measure process performance and identify areas for optimization
• Participate in the development of excellent operational capabilities through training and developing, building good relationships with stakeholders
• Others related task will be assigned by Line Manager