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Mô tả công việc
About TTI
Founded in 1985 and listed on the Hong Kong Stock Exchange (SEHK) since 1990, Techtronic Industries (TTI) is a global leader in power tools, accessories, outdoor power equipment, and floor care products. With over 51,000 employees and 2021 global sales exceeding US$13.2 billion, TTI drives industry transformation through eco-friendly cordless technology.
Job Summary
The Customer Quality Assurance Engineer ensures products meet internal and external quality standards before shipment, handles customer complaints, and collaborates with cross-functional teams to enhance customer satisfaction and drive continuous improvement.
Key Responsibilities
Manage customer complaints, returns, and quality requirements.
Conduct root cause analysis, dimensional checks, and coordinate with customers to verify corrective and preventive actions.
Lead Out of Box Audits (OBA), Use Tests, and quality improvement initiatives.
Collaborate with IPQA to analyze data, implement containment, and drive corrective, preventive, and continuous improvement actions.
Support OBA & Use Test Supervisor in team management and training.
Work with cross-functional teams to meet delivery and production goals while maintaining quality standards.
Maintain and enhance TTI's quality management systems.
Yêu cầu
Requirements
Bachelor's degree or higher in Electrical, Electronic, Mechanical Engineering, or related fields.
Minimum 4 years of quality-related experience, particularly in handling customer complaints. Familiarity with metal, plastic, electrical, or electronic products is a plus.
Proficient in quality tools and methods (Six Sigma, ISO 9001, FMEA, Control Plan, PPAP, APQP, MSA, SPC, DOE, 8D). Six Sigma Green Belt certification is an advantage.
Strong problem-solving and analytical skills, with the ability to work independently and proactively.
Excellent communication, interpersonal, and customer service skills.
Team-oriented with a positive attitude.
Fluent in English (reading, writing, speaking).
Proficient in MS Office and Outlook.
Benefits
Competitive salary with 100% pay during probation.
13th-month salary, phone allowance, and 15 days of annual leave.
Annual salary review and special occasion gifts.
Shuttle bus service, 24/7 accident insurance, and PVI Care health insurance.
Access to internal/external training (teamwork, leadership, communication, etc.).
Thông tin chung
- Ngày hết hạn: 30/09/2025
- Thu nhập: Cạnh tranh
Techtronic Industries là Công ty dẫn đầu thế giới với tốc độ tăng trưởng nhanh trong lĩnh vực Dụng cụ máy, Phụ kiện, Dụng cụ cầm tay, Thiết bị ngoài trời, Chăm sóc và Làm sạch sàn dành cho người tiêu dùng/khách hàng tự làm (Do-It-Yourself, "DIY"), người dùng chuyên nghiệp và công nghiệp trong lĩnh vực cải tạo, sửa chữa, bảo trì, xây dựng nhà ở và cơ sở hạ tầng. Chúng tôi đặt trọng tâm vào việc đẩy nhanh tốc độ chuyển đổi các lĩnh vực nói trên thông qua công nghệ không dây ưu việt, thân thiện...
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