Mô tả công việc
- Providing technical support:
+ To resolve complaints/issues from all channel (call/ chat/ email)
+ To ensure the customer enquiries and requests are addressed in a timely manner
+ To coordinate with other internal teams to ensure the after-sales quality and customers' requirements are met
+ To handle tickets in 2 queues (Vietnamese - English)
- Call Center support:
+ Conduct frequent customer surveys
+ Train, assist, and mentor new agents in the department
+ Assist Customer Service Manager
+ Check and follow up daily on tickets pending
+ Monitor CS team performances closely, ensuring all KPI metrics are achieved
Yêu cầu
- Fluency in English (Speaking, listening, writing and reading);
- At least 1 year experience as a senior agent and 2 years experience as CS agent;
- Critical thinking and good problem-solving skills, strong communication and negotiation abilities;
- Hard-working, patient and honest, analytical with attention to detail;
- Computer literate (MS Word, Excel, PowerPoint);
- Hi-tech, consumer goods, or automotive industry experience is a plus.
Quyền lợi
Lương cố định và thưởng theo năng suất.
Hỗ trợ cơm trưa theo chính sách công ty.
Được đào tạo để phát triển năng lực.
Thông tin chung