Senior IT Helpdesk

Mô tả Công việc
Manage, maintain, and provide warranty services for computers and office equipment (printers, time attendance devices, etc.).
Install and prepare PCs/Laptops (hardware, software, connectivity) for new employees and handle asset recovery during offboarding; Monitor and administer office network systems, including Wi-Fi, routers (Mikrotik), and firewalls.
Plan and coordinate the procurement of IT office equipment and supplies.
Manage and maintain email services (Google Workspace).
Handle troubleshooting for office devices (printers, surveillance cameras, timekeepers, etc.).
Provide proactive solutions to resolve technical issues and ensure smooth IT operations.
Assist in information security tasks, including basic security monitoring and supporting risk assessments for clients.
Collaborate with the IT/DevOps/Security team to implement security policies, ensure compliance, and support audits when required.