Senior IT Manager, TMS Products

About Us
DHL Supply Chain is the world's leading logistics provider. Combining management and value-added services with our customized, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage.
Responsibilities
TMS system development and implementation
Oversee the implementation, customization and service maintenance of TMS, Delivery Connect and other transport IT solutions.
Ensure smooth integration between transport IT solutions with customer ERP systems, billing system, and other 3rd party solutions.
Work closely with software vendor, regional solution team to implement and improve IT transport solutions
Ensure system security, effective usage, and high availability. Monitor system uptime, data accuracy and performance metrics to ensure operational efficiency
Work with operation team to implement route optimization, demand forecast, develop real time tracking and reporting dashboard for transport operations
Ensure compliance with transport regulations and IT global governance
Project Management and team leadership
Lead TMS team to deliver project on time, in scopes and within budget, ensure customer satisfaction and operations efficiency.
Manage IT transport project roadmap, ensure alignment with business priorities, ensure project governance according to project management methodologies
Coaching, training, and developing TMS team on system capability and new technology, ensure employee engagement and leadership KPI maintained at high level.
Stakeholder and vendor management:
Collaborate with operations, finance team, customers and senior management team to align IT transport solution with business strategies
Work with regional team, external vendors and partners to negotiate SLA, related contract and system performance and upgrades
Manage and explore relationships with logistics partner, carriers to extend knowledge and relationship in logistics industry
IT strategy and digitalization
Develop and execute IT strategies to optimize transportation and ensure operational efficiency
Work with senior management team to align IT transport solutions with the company goals and growth plans
Understand and explore new technology to enhance product roadmap such as AI, IoT, RPA, data analytics.
Explore digital transformation initiatives to improve operational efficiency, automation, decision making and cost ownership
Requirements
Minimum 10 years of working experience in IT industry
3 years working at management level
3 years in experience in Supply Chain, Logistics, or Distribution
Strong knowledge in new technologies is an advantage (cloud, AI, IoT, data science, predictive modelling)
Experience in business integration (EDI/API), BI tools
Strong leadership, strategic thinking and stakeholder management, project management
Bachelor's degree in information technology, Supply Chain Management or logistics
PMP, ITIL or Agile certifications are preferred.