IT Manager

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Purpose of the Role:
The IT Manager is accountable for the reliable, secure, and compliant operation of the company's IT environment, including infrastructure, cloud services, workplace technology, and systems supporting manufacturing and regulated business processes. The role ensures effective user support, cybersecurity, data protection, disaster recovery, and business continuity, while leading the local IT team, technology investments, vendors, and alignment with HQ IT to deliver solutions that improve operational performance and enable business growth.
Key Responsibilities:
• Identifying business needs and translating them into technology solutions based on business value, risk, compliance, security, and available resources
• Develop and manage annual and multi-year IT investment plans and budgets
• Ensuring the availability and proper operation of network, server, cloud, and infrastructure
• Overseeing Microsoft 365, Active Directory, Azure, VMware, LAN/WAN/Wi-Fi networks, servers, endpoints, and local IT services
• Lead user support, incident resolution, escalation, and SLA performance
• Maintain and test IT disaster recovery and business continuity plans for IT systems
• Manage cybersecurity, access controls, data protection, and security incident response
• Support and improve IT systems for manufacturing, quality, laboratories, and document management
• Manage IT vendors, contracts, costs, service levels, and delivery quality
• Lead the local IT team and ensure effective collaboration with HQ IT teams