IMPACT & OPPORTUNITY:
• Provide effective IT support across all aspects of the Gentherm Hanam plant.
• Be responsible for supporting IT Team Leader, IT global administrator, Regional
IT manager and maintaining overall IT infrastructure environment not only Hanam but also other sites in Asia.
• Provide exposure to a broad range of IT-related projects and activities
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
• Be aware of updates in IT infrastructure design. Helps in production evaluation.
• RFQ for hardware and software as required by the infrastructure projects/operations.
• Perform vendor compares and rating and recommends to manager.
• Assist and lead sub-IT infrastructure projects.
• Channel users' feedback for potential future development.
• Explain and enforce security measures and policy in place.
• Understand security measurement in all aspects of business system.
• Prepare and update company IT infrastructure documents
• Explain and enforces Policy, User guide, measures and policy in place.
• Ensure operational availability of servers & network infrastructure at agreed time period.
• Perform regular maintenance of all hardware, including servers, desktops, laptops, firewall, switch, printer in Hanam plant.
• Monitor and perform regular updates of all software, including OS, MS Office, Symantec, etc for end users.
• Provide helpdesk support in troubleshooting and resolving of server, PC and network issues to end users of Hanam plant on call, after hours support will be required as needed.
• Monitor IT operations including PC, Network system, software evaluation, user training as well as program implementation.
• Report on IT infrastructure performance metrics.
• Prepare and update company IT reports.
• Provide software training to end-users.
• Install and configure software on end user's PC and Laptop.
• Collect and channel users' feedback to IT management as IT's first point of contact.
• Submit Purchase Request, claim on all IT related expenses.
• Maintain Fixed Assets Register for all IT Infrastructure Hardware, Software.
• Submit payment request.
• Creates and submits necessary paperwork for administration purpose.
