Senior Merchant Partnership Executive

II. What you need to do
• Approach and secure new merchants to join Got It.
• Building and maintaining relationships with merchants and key personnel within.
• Conduct business reviews to ensure clients are satisfied with their sales and services.
• Communicate to merchants via newsletters and phone conversations.
• Attend meetings with clients to build relationships with existing accounts.
• Work closely with internal teams (Sales, Accounting, CS, PD team).
• Escalate and resolve areas of concern as raised by merchants and clients.
• Carrying out merchant satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Ensuring account managers are aware of changes within merchants.
• Passing leads to the merchant team and following up on progress.
• Liaising with internal departments to ensure merchant and client needs are fulfilled effectively.
• Provide ideas and execute the marketing campaign between Got It and the merchant.
• Conduct promotion reviews to ensure clients are satisfied with the campaigns.