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Mô tả công việc
● Understand each test step(Smoke, Correction, Regression, Full Function, Service Scenario) ● Debug the defects (problem analysis and reproduction) ● Escalate a problem or issue to the related department and management ● Understand Site Service Scenario & Use Case ● Create and update Test items and Procedure ● Develop Test Automation Program and Test Case ● Inter-operability Test with other vendor's equipment ● Documentation for the official release ● Ticket handling ● Respond to customer via ticket system, e-mail, SNS, phone ● Work for the homologation required by the customer. ● Provide on-site/remote support for field issue and operation ● Troubleshooting ● Provide documentation for test report and Issue report ● Learn and share customer service scenario and environment ● Customer network analysis and support operation ● Consult a function and network improvement ● Review & negotiate the mandatory function roadmap with the customer ● Influence product roadmap based on customer needs ● Maintain a deep understanding of customers, product offerings, product use cases and best practices. ● Symptom analysis ● Collect the necessary data and log ● Collect and share the information regarding customer specific network. ● Provide direct technical support to customers on operation, troubleshooting, installation or maintenance of proposed products. ● Report on metrics ● Compliance check and analysis for the customer requirement ● Provide maintenance service for the new customer service scenario and environment to maintenance team, PA and RND. ● Write training material ● Execute function training Behavior: ● Identifies feature and module dependencies and critical path. Proposes mitigation plans for identified risks and problems. ● Actively share knowledge through peer mentoring, share resources and informal teaching ● Present finding with confidence and respond to questions/feedback during team meeting. Offer actionable and helpful feedback to others ● suggest process improvement and best practices ● Mentors coworkers within team. ● Defines an implementation plan that includes schedule, priorities, dependencies and deliverables. ● Able to identify all major techniques. ● Able to explain technical/business issue and discuss matter in English
Yêu cầu
Skill and Knowledge: ● GPON ● 802.11ac wave 2 ● 802.11ax ● Second Language (English) speaking, presentation and technical training, writing and communication at work ● Network basic knowledge of OSI 7 layer, Ethernet, MAC, IP, TCP, UDP, etc. ●Subscriber side network knowledge such as residential gateway, IPv6, NAT, Wi-Fi, DHCP, port forwarding, DDNS, TR-69, etc. ● SW knowledge such as Linux, Windows, Script, Programming language Education and Experience: ● AS degree in Computer science, Engineering or Equivalent ● 5+ years experience in telecommunications ● International Travel
Quyền lợi
Family Day, Annual Outings and team building programs, Oversea training opportunities to US, Korea 13th gross salary, attractive salary with fully social and health insurance base on Vietnam Law Annual Health Check and Premium Health Care Package, Value Welfare policies and Contribution Award
Thông tin khác
Địa điểm làm việc ➢ Ngõ 35 Phố Mạc Thái Tổ, Yên Hoà, Cầu Giấy, Hanoi, Vietnam (Hà Nội) Ngành nghề An Ninh Mạng Quản Trị Mạng Tính chất công việc Toàn thời gian Yêu cầu về bằng cấp (tối thiểu) Cao Đẳng Yêu cầu kinh nghiệm 5 - 7 năm
Thông tin chung
- Ngày hết hạn: 16/01/2021
- Thu nhập: Thỏa thuận
