Mô tả công việc
Delivering the best & creative service to clients.
• Request processing: Receiving, answering questions and processing customer requests via call center or directly at the office.
• Contract management: Assisting customers in searching, adjusting information, paying premiums and managing insurance benefits.
• Complaint resolution: Handling and clarifying customer complaints, coordinating with relevant departments (such as Underwriting, Claims) to provide satisfactory answers.
• Care and consultation: Providing information about products, promotional programs and assisting customers in registering and using the online portal.
• Execute other tasks as assigned.
Yêu cầu
Education: Bachelor
Experience: Customer service experience
Skills required:
• Careful, accurate and honest characteristic
• Ability to identify, analyse, organise and solve issues and reported problems in a timely and effective manner
• Good time management skill, able to prioritise work to ensure efficiency
• Knowledge in computer software and using computer system
Quyền lợi
Chăm sóc sức khoẻ
Allowances
Thông tin khác
NGÀY ĐĂNG
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CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Problem Solving, Time Management, Complaint Handling, Customer service experience, Contracts Management
LĨNH VỰC
Bảo hiểm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
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Nơi làm việc
- Tầng 17, Tòa nhà The Mett, 15 Trần Bạch Đằng, Phường Thủ Thiêm, Thành phố Thủ Đức, Thành phố Hồ Chí Minh