Senior Officer - System & Network Administration

POSITION PURPOSE
The Senior Officer - System & Network Administration plays a critical role in ensuring the stability, security, and performance of the University's ICT infrastructure, including systems, networks, and cloud services.
The position is responsible for managing and maintaining enterprise systems, monitoring network infrastructure, enhancing cybersecurity posture, and supporting advanced technical operations across the University.
This role also provides Level 2/3 technical support, contributes to ICT projects, and ensures compliance with IT policies and standards, supporting teaching, learning, and operational excellence at BUV.
AREAS OF RESPONSIBILITY
System Administration & Infrastructure
• Administer and maintain enterprise systems, including Windows Server and Linux servers
• Manage Active Directory / Entra ID, user lifecycle, and access control
• Monitor system performance, availability, and capacity planning
• Implement backup, recovery, and disaster recovery processes
• Perform patching, configuration management, and system hardening
Network Administration & Operations
• Manage campus network infrastructure (LAN, Wi-Fi, VPN, firewall)
• Configure and troubleshoot network components and connectivity issues
• Monitor network performance and ensure service availability
• Perform root cause analysis for incidents and propose improvements
IT Security & Compliance
• Implement and maintain security controls:
• Patch management
• Endpoint protection
• Access control
• Monitor logs and respond to security incidents
• Ensure compliance with ICT policies and data protection requirements
Cloud & Enterprise Services
• Administer Microsoft 365 and Azure services
• Support hybrid environments (on-premise + cloud)
• Assist in deployment of new enterprise and cloud-based solutions
• Optimise system and cloud resource usage
Incident Management & Advanced Support
• Handle escalated incidents (Level 2/3 support)
• Troubleshoot complex system, network, and security issues
• Provide technical guidance and support to ICT Support team
Projects & Continuous Improvement
• Participate in ICT projects:
• Infrastructure upgrades
• Cloud adoption
• System migrations
• Identify opportunities to improve reliability, performance, and security
• Research and recommend new technologies
Collaboration & Documentation
• Work closely with departments to support ICT needs
• Maintain documentation (system architecture, configurations, SOPs)
• Coordinate with vendors and service providers