Senior Operation Manager

Mô tả Công việc
Manage overall Omni-channel operations to ensure operational performance meets assigned objectives. Take full responsibility for supervising, coordinating, and optimizing projects and initiatives within the Omni-channel Operations function, ensuring service consistency and operational efficiency through effective project governance and disciplined execution.
1. Operations Key Task Management
In-store Operations:
o Engage in the development and deployment of Omni-channel processes, ensuring seamless integration of online and in-store activities.
o Manage all Omni operational process related to in-store fulfillment, order handling, receiving and dispatching to meet operational KPIs.
o Provide insightful analysis of business and operation management results, performing ad-hoc analyses to identify problems and recommend improvements.
o Analyze existing operational processes and propose enhancements to improve efficiency and automation.
o Measure and ensure the adoption of Standard Operating Procedures (SOPs) and system-related procedures by teams, identifying and addressing gaps during store visits.
Logistics & Last-Mile Delivery:
o Manage and optimize last-mile delivery processes to ensure timely and SLA (Service Level Agreement).
o Coordinate with Logistics Partners to streamline delivery operations and reduce costs.
o Implement technology solutions to enhance tracking, delivery speed, and customer satisfaction.
2. Operational Improvement & Efficiency
Identify inefficiencies, bottlenecks, and process gaps across customer channels and operational workflows.
Propose and support the implementation of operational improvement initiatives, including process automation, system integration, and workflow optimization.
3. Cross-Channel Coordination
Facilitate effective collaboration among cross-functional teams (e.g., Store Operations, IT, Marketing, Merchandise, Customer Service) to ensure cohesive execution of omni-channel operations strategies.
Act as a central point of contact to align priorities, timelines, and dependencies across departments.
4. Reporting & Analytics
Develop and maintain project dashboards, executive summaries, and performance reports to provide visibility on progress, risks, and outcomes.
Utilize data and insights to support informed decision-making and drive continuous improvement across operations.
5. Resource & Budget Management
Monitor resource allocation and ensure optimal utilization across projects and initiatives.
Assist in budget planning, tracking, and cost control for omni-channel operations initiatives.