Mô tả công việc
Core Purpose
Lead end-to-end order execution with deep textile knowledge, ensuring >95% on-time delivery through rigorous development/production tracking and complaint resolution.
Key Responsibilities
1. End-to-End Order Process Ownership
• Be responsible for the entire order process including order confirmation (SCs), production planning & monitoring, shipment coordination, and payment follow-up.
• Identify problems and provide solutions effectively across all order stages.
• Deal with all emergencies (e.g., material shortages, delays, quality crises) to ensure good quality and on-time delivery.
• Communicate with related internal departments (QA/QC, Logistics, Finance, Sales) to ensure seamless execution.
2. Order Execution & Technical Oversight
• Verify technical specs (materials, construction, testing standards) from buyers; issue Sales Confirmations (SCs) to suppliers.
• Track critical development milestones: Lab dips, strike-offs, shade lots, sample yardage approvals, etc.
• Monitor production stages: Yarn sourcing, weaving/knitting, finishing, QC inspections, shipments.
3. Daily Progress Enforcement & Risk Management
• Mandate daily updates from suppliers on development/production status; escalate delays immediately.
• Update tracking systems (ERP/Excel) with real-time milestone data.
• Proactively identify risks to quality or delivery timelines and implement corrective actions.
4. Shipment & Compliance
• Ensure shipping documentation (BL, test reports) meets destination-country regulations.
• Enforce >95% on-time delivery KPI; implement recovery plans for at-risk orders.
5. Complaint Resolution
• Lead root-cause analysis for post-shipment defects (e.g., shade variance, pilling); negotiate refunds/replacements with suppliers.
• Maintain <72-hour response time for critical complaints.
6. Textile Expertise
• Advise on fabric/trim construction, testing standards (AATCC, ISO), and compliance (REACH, Oeko-Tex®).
• Audit supplier processes for quality risks (e.g., yarn count consistency, dyeing methods).
7. Other Responsibilities
• Other tasks as assigned according to the business needs.
Yêu cầu
• Bachelor degree, preferred in textile / garment.
• At least 5-year relevant experience required for
Merchandiser/Senior Specialist level.
• Good knowledge of fabric and testing methods.
• Strong initiative, self-discipline, and ability to work under pressure.
• Good negotiation and communication skills.
• Good team player with cross-functional communication abilities.
• Fluent in Chinese (Mandarin) and English language, both spoken and written (Mandatory).
• Good computer skills (ERP systems, Excel, etc.).
Quyền lợi
Khác
Company's Policy
Thông tin khác
NGÀY ĐĂNG
10/11/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dệt May/Da Giày > Phát Triển Sản Phẩm May Mặc
KỸ NĂNG
Complaint Resolution, Mandarin, Order Taking, Production Planning, Textile Industry Knowledge
LĨNH VỰC
Sản xuất
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
Không giới hạn
Xem thêm
Thông tin chung
Nơi làm việc
- Phòng 503, tầng 5, tòa nhà Saigon Paragon, số 03, đường Nguyễn Lương Bằng, Phường Tân Phú, Quận 7, TPHCM
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 10/12/2025
