Job Description
SmartOSC is seeking a Senior Project Manager / Program Manager to lead the delivery of software projects and multi-project programs for our Japanese enterprise clients. You will be the primary owner of delivery quality, timeline, budget, and client relationship - working directly with Japanese stakeholders in Japanese while coordinating offshore engineering teams in Vietnam channels.
Key Deliverables & Responsibilities
- Own end-to-end delivery of one or more software projects for Japanese clients, ensuring scope, schedule, cost, and quality targets are met.
- Serve as the main point of contact for Japanese client stakeholders - running meetings, reporting, and escalations directly in Japanese.
- Lead project planning, resource allocation, risk management, and change management across the project lifecycle.
- Manage and grow cross-functional offshore teams (BrSE,
developers, QA, BA), setting clear expectations and removing blockers.
- Translate client business goals into clear delivery plans and coordinate alignment between client expectations and the offshore team.
- Track and report project health (progress, budget, risks, KPIs) to both clients and internal leadership.
- For program-level scope: standardize delivery practices, manage interdependencies across projects, and drive continuous improvement.
- Support pre-sales and account expansion where relevant (estimation, proposals, scoping).
Requirements
- 6+ years in software project delivery, with at least 3 years in a PM/Program Manager role managing offshore or distributed teams.
- Proven track record delivering projects for Japanese clients.
- Business-level Japanese (JLPT N2 or above; N1 strongly preferred) - able to lead client meetings, negotiate, and report in Japanese.
- Strong command of project management methodologies (Agile/Scrum, Waterfall, or hybrid) and tools (e.g., Jira, Redmine, MS Project).
- Solid understanding of the software development lifecycle and the ability to engage credibly on technical trade-offs.
- Excellent stakeholder management, communication, and problem-solving skill.
Nice to have:
- PMP, PRINCE2, or equivalent certification.
- Experience working or living in Japan.
- Background in [relevant domain - e.g., e-commerce, fintech, enterprise systems]
Benefits
At SmartOSC, we offer the best to your values:
- Attractive salary package (up to 70M gross)
- Salary review twice a year
- Flexible working hours (between 7:30am - 7:30pm on staff's preference)
- Premium health care
- Working in one of the largest digital transformation agencies in Asia - Professional English environment
- Firm's Certified Qualifications Sponsorship for career development
- Annual company trip inside or outside Vietnam
- Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
- Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc
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