Senior Regional Operations Manager

1. Sales, Care & Operations, Scheme:
• Based on company strategy, propose and implement actions plan focused on accelerating student enrolments, improving average revenue per user (ARPU), growing market share, and improving reenrolment / retention rate of campuses.
• Lead planning, budgeting, forecasting and financial / PnL reporting activities for campuses in his/her region;
• Identifying, implementing, and tracking cost optimization initiatives, improvements in centre level productivity / utilization, and all customer service interactions and metrics.
• Creating and executing incentive schemes for campuses in his/ her region.
2. Corporate Sales:
• Conduct corporate sales activities & manage all B2B selling operations to expand/ maximize the customer volume in the region.
3. Local Marketing:
• Effectively launch VUS marketing programs for campuses in his/her region.
• Propose, design, track and report on local-specific marketing programs / campaigns and public relations (PR) activities.
4. New Centers:
• Support business expansion (BE) activities, coordinate with the BE team on lease (re)negotiations, and the successful launch of net-new campuses in-region in-line with the broader business strategy.
5. Academic Schedulling:
• Periodically check & supervise academic schedulling activities to ensure effective use of teacher utilization and supplies.
6. Teacher/ TA management:
• Supervise daily academic activities in campuses including teaching staff's appearance & manners/ behaviors and feedbacks on teaching quality.
• Coordinating with the HRT recruitment teams when neccessary in order to optimize teacher utilization across campuses in his/her region, especially those with teacher shortage
7. School Services & Compliances Operating:
• Implementing school premises service and compliance (SSC: School Services & Compliance) measures in-line with Company stated guidelines
8. Interview Recruitment/ People Engagement:
• Being in charge of making staff recruitment requests, staff workplans, and screening and conducting interviews of new members.
• Drive hiring decisions and talent management initiatives and succession planning activities; set employee performance goals and objectives and conduct performance reviews
• Build and implement team engagement & career development plan
• Develop training/mentoring/coaching plan
9. Other tasks/work assigned by line manager and BOD.