Senior Representative - Client Services (Nha Trang)

As the part of our team, you will welcome and assist walk-in clients and advisors at our service counter and over the phone, ensuring they receive timely and accurate support.
Major accountabilities
1. Deliver counter service and process client transactions accurately and professionally
Welcome clients and advisors at the service counter, identify basic service needs, provide guidance on required documents and process steps, and support the receipt of service requests in a professional and courteous manner.
2. Process routine client service transactions accurately
- Receive, check, and process routine client service transactions in accordance with established procedures and checklists, ensuring information is complete, documents are properly recorded, and requests are submitted within required turnaround time.
3. Support Client Care through phone and online service channels
- Provide client support through hotline and outbound calls, answer enquiries clearly and professionally, and process online transactions in line with approved procedures and service standards.
4. Ensure compliance and documentation accuracy in all transactions
- Verify client information and supporting documents, maintain accurate records, and ensure all transactions are processed in compliance with internal policies, audit requirements, and operational guidelines.
5. Coordinate branch operational support activities
- Work closely with the Office Management team and other internal stakeholders to support smooth office operations, report operational issues for timely resolution, and assist in branch activities as assigned.