Senior Sales Manager, Renewal
Job no: 495027
Work type: Permanent Full Time
Location: Kuala Lumpur
Department: Sales
Make A Real Difference At PropertyGuru.
Real Aspirations. Real People. Real impact.
At PropertyGuru Group, we believe that every person - no matter what their circumstance - should have a place to call home. That's why we've been on a mission to transform how people find, finance, and own home across Southeast Asia over the last 13 years.
Voted by property seekers as "Asia's Most Influential Brand for Online Property Search", PropertyGuru enables real-world aspirations through digital transformation and constant innovation. Every day, the work that we do has a real and positive impact on thousands of lives.
As an employee, you'll be empowered by our community work culture, where everyone has the autonomy, support, and resources to do the best work of their careers. As we evolve our journey to help people make confident property decisions, we stay true to our core values to guide the way we work and the decisions we make every step of the way: we own it and deliver it, we have fun and celebrate success, we respect and care for each other, we push beyond good, and we create what's next.
For a full listing of our jobs, visit [protected info]
About the role:
To actively manage, up-sell and retain the Agent customer base by developing long-term and enduring relationships with existing customers (Agent). Primary focus will be retention. To actively manage a defined Agent customer base. To achieve retention targets for the designated customer base and generate additional advertising revenue.
Responsibilities
Responsible of renewal/retention for designated customer base
- Establish frequent communication
- Accept responsibility and attend to customers' needs in a timely manner
- Ensure each customer(Agent) within the stipulated timeline for servicing and identify up-selling opportunity
- Practice proper account management skills:-
- Ensure that Agent's subscription renewed on time
- Identify top tier customer who spends with us and arrange face-to-face meeting for up-selling opportunity
- Take the time to understand them:-
- Where they operate, what areas they specialize in
- Ensure regular and updated listings are posted with PropertyGuru Group
Establish valuable and significant communication with Agents
- Communicate with the focus of retaining the Agents
- Share valuable key messages about PropertyGuru Group and advantages of our products
Accurate and timely reporting of sales performance via sales support team
- Monthly reporting to Sales Manager, on team and individual performance and on monthly pipeline
Financial KPIs
- Aim to achieve 100% of the team revenue target
- Ensure standard payments terms with existing clients
- Work closely with Finance to ensure timely payment from clients
Take the lead
- Be entrepreneurial and work as a role model to the team
- Set workable targets for team members
- Strive to out-perform targets
- Plan contingency
- Recommend incentives and rewards scheme to team and business
- Recognize personal and team achievement
Maintain organisational values, culture and reputation
- Contribute to the on-going development of the PropertyGuru Group culture and values
- Ensure the reputation of the PropertyGuru Group's business is maintained within its markets, by team members, customers, partners, vendors and regulatory bodies Embody, practice, display and promote the Values and Behaviour consistent with the Group
Required Qualification, Knowledge and Experience
- A minimum of Bachelor's Degree in Sales, Marketing, or other related field
- At least 3 to 4 years of experience in a Sales or Customer Service environment
Advertised: 19 May 2022 Singapore Standard Time
Applications close: 
