Service Assistant German Speaking

SPS Vietnam s Ltd.

Hết hạn: 22/12/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 1 năm

Mô tả công việc

Principle duties:
Candidates must have experience managing and optimizing live chat or call center operations, ideally within the telecommunications industry, with a demonstrated ability to improve customer service delivery and operational efficiency through these channels
Responsibilities:
1. Project management
- Support Service Manager in new project implementation
- In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs
- Analyze projects errors on daily basis in order to have quick actions to improve project quality
- Gain sufficient project requirements and transfer the knowledge to related people through training
- Support/update project specification/business rules to relevant staffs/operators
2. Others
- Support Service Manager on daily tasks
- Backup for Service Manager or other Service Assistants when needed
- Make sure other tasks assigned by higher management are completed in good quality and delivered as committed
- Escalate to higher management for anything that is beyond authority or poses risks to the projects

Yêu cầu

*** Education:
- College degree
- Good at German.
*** Technical skills and experience:
- At least 1 year of working experience as related position
- Understanding of company business
- Knowledge of IT is a plus
- MS Office (Word, Excel, PowerPoint)
*** Soft-skills:
- Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
- Customer centric mindset
- Negotiation skill
- Problem solving
- Communication and interpersonal skills.
- Planning and analytical skill
- Team working skill
*** Attribute:
- Strong multi-tasking abilities
- Good team player
- Hardworking
- Innovation and creativity
Notes: "By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection."

Quyền lợi

Thưởng
Bonus package (13th salary, KPIs bonus up to 3-month salary)
Chăm sóc sức khoẻ
Personal accident & health-care insurance
Hoạt động nhóm
At least 12+ annual leave; Flexible working time

Thông tin khác

NGÀY ĐĂNG
22/11/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Project Management, German Language, Customer Service, German Translation, Tourism
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
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