Service Desk Analyst [High Salary] - Work Location: Binh Duong

As the Service Desk Analyst you will provide functional and technical support in Workplace Services area.

Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value and are skilled at fostering strong relationships. In this exciting role you will:



*** Technical Support: Involved in Incident, Problem and Service Request Management. Provide workarounds and solutions based on Service Level Objectives. In the case of Problem Management, collaboration with IM&T Competency Centers or Solution teams to ensure timely corrective actions and testing by other users. Propose or recommend IM&T Services modifications to reduce user impact. Refer more complex problems to problem managers and/or senior level.



Install well-functioning computer networks, connections and cabling.

Perform Level 1/2 troubleshooting to system failures and identify bottlenecks to ensure long-term efficiency of the network.

Inspect LAN infrastructure and fix minor problems/bugs



*** Communication: Clarify tickets logged with requesters and communicate about resolution progress. Ensure satisfactory customer service and prompt response times to the requesters. Share her/his support knowledge with peers in the same team and maintain associated documentation. Communicate with user community to provide the status of open problems and the changes associated with new solutions. Escalate significant issues or outages to the management. Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction.



*** Information Security: Ensure security rules implementation as per the policies.